Thank you once again for your extraordinary service.
Glen and Mary Campbell
What you dear folks managed to achieve in the restoration of my mangled Honda, well, that is ART! Art, skill, craftsmanship. Thank you so much for the fantastic work.
PS Your courtesy and personal attention are just a commendable as your work on the vehicle.
Dear Professionals Auto Body,
I can’t remember when a business treated me as well as yours. I am truly impressed with the way Dawn handled my claim and dealt with the party at fault. She explained everything & kept me informed.
The work done on my car is perfect, and I appreciate the cleaning & details done.
Thank you very much,
A. Doreen Fyock
I am writing to thank you for the professional manner you demonstrated in repairing the damage to my Blazer. Your wife Paula and Brenda were very helpful in working with me and Erie Insurance in regard to the insurance claim and having this vehicle repaired.
The service performed on my Blazer was done well and I can truly say everything associated with repairing my vehicle was a good experience that is exceptional in the world we live in today.
Because of this experience I would not hesitate to recommend your company to anyone that needs the service your company performs.
William R. Stonebraker
Vice President Marketing & Sales
Federal White Cement
Hi Everyone at Professionals:
It has been a while since I had my car repaired by you and your staff, however I haven’t forgotten what a pleasure it was to work with all of you! Everyone was always so pleasant and helpful that I wanted to let you know how much it means to be a part of professionals. I have recommended your services to all of my friends. Hopefully they won’t visit you for the same thing I had done, but whether it be alignment or whatever I recommend you.
Keep up the friendly quality honest service because I’m really pleased.
I would like to take this opportunity to thank you for all the advice and options you supplied me with during the past few days while my car was in your storage lot. My situation is being resolved, but you were the only people that gave me the information I needed.
I chose your company because of your commercials on TV, of how you satisfy your customers, and because you had a location close to me. When the accident happened, and I knew we were not at fault, it was comforting to know that your company would be protecting my interests. Thank you again for all your help.
Your very satisfied customer,
Please accept this letter as a written thank you and confirmation of a job well done on my 1998 Jetta GL that was recently brought into your shop for repair. I have driven the car for one full week now and I have no complaints. While my car was in your shop I was impressed with a number of things and would not hesitate to recommend you to anyone with a need for car repair.
First, I was impressed with the professional manner of the staff at Professionals. The staff was eager and available to answer all my questions as well as keep me informed on the status of my repairs. The staff was friendly and very helpful. With the help of the staff, there was never a moment of confusion about my car or the status of its repair. They assured me that the job would be done in a timely manner and more importantly with precision and accuracy, which is hard to come by in an auto repair industry.
I was also impressed with the quality of work done on my vehicle. My car was damaged pretty badly and because of the wonderful technicians at Professionals, my car looks wonderful. No one can believe that I had such a severe accident and I owe it all to the experienced and well-trained staff at Professionals.
Once again, thank you for all the exceptional work done on my car. I will not hesitate to recommend you to anyone else. If you have any questions or wish to speak with me about this matter, please do not hesitate to contact me. Again, thank you for all your hard work.
Staff & management:
Just a note to let you know how much I appreciated everyone’s attention and hard work that was involved in getting my car back into shape. It was a real Christmas blessing. As I have in the past, I will continue to recommend your “professional” company to others.
Dear Paula and All at Professionals,
I just wanted to take the time to thank you for your help and courteous service concerning my GMC Jimmy. I called Monday, concerned with a tire with a slow leak. I was concerned that perhaps it might have had something to do with our accident, as that tire had been pretty scuffed up.
As it turned out, I had picked up a nail. You folks went “beyond the call of duty” in having the tire checked, repaired, and then would not allow me to pay for it!
Please know that I do appreciate this. It is small gestures like this that are really big gestures to the customer. I know I am hypercritical when it comes to my car and its care. I thank you for indulging me!
To be honest, I hope I never need your services again — but, in the event that I do, I would be back. In the meantime, I would certainly recommend you to others, and I will tell friends and family how accommodating you have been.
Thanks so much for making my car like new again. I’m glad your staff are professional in the work they do, Another thanks for the ladies at the front desk for being so nice.
To everyone at Professionals,
I wanted to write this extra note to tell you that I an so happy with the service that you provided me! Dawn was very nice and helpful to me. I was also impressed with her calling to give me updates on the progress of my Acura TSX. Bob was also very helpful and thorough in his work. Before tearing down my car, Bob found things that the insurance adjuster and I had missed. Being that I ended up with tow claims, I was impressed with how you guys figured out what damage belonged to what claim (with the two incidents affecting the same part of my car). I’m sure that wasn’t an easy task.
My car looks wonderful! There is not one thing that would suggest it had any damage to it. I am very impressed with the work and paint matching that went into my car. When I saw it the day I got it back I was in awe. It was very clean inside and out. It even had the new car smell again!
I also want to thank you all for the extra little things that you did. I was very happy with the touch up that you did on the back of my car where there were scratches that were unrelated. The warranty, tow service, was in a few months, the flower that was given to me with the car and all the other top notch things are very appreciated! The little things, such as the progress updates, are a part of what puts you above the rest. Everyone there went above any expectations that I had. It all is much appreciated!
Thank you for your wonderful work! I highly recommend you!
Anthony J. Albarano
Professionals Auto Body,
This is a quick letter of sincere Thanks for the outstanding personal care showed towards my vehicle when I came in for touch-up paint to soften a large scratch. You took it upon yourself to do more and buff the scratch which to me made a huge difference! At first glance I didn’t notice it at all.
Keep up the extra personal care and I’m sure you’ll have repeat and referred clientele!
Dear Mr. Perretta
I am writing to tell you that you have a business that is professional, family, pleasant, caring, efficient, prompt and very courteous.
A few years ago, when my son, Fred, was rammed into by a young girl driving her car, I thought; “oh no!” Paperwork, transportation, insurance, (an unbearable responsibility).
But when Professionals had my son’s car, everything swung into action immediately. Insurance company was notified, a car rental was obtained, all paperwork completed, all done by wonderful people who put us at ease knowing our car would be like new again and very reliable. We didn’t have a thing to do. Professionals did it all and we had no worries.
Thank you Professionals! You are wonderful!
Mrs. Marianna Ashburn
Fred Ashburn Jr.
To Everyone at Professionals Auto Body
Thank you for your excellent service. My car was taken care of with quality and efficiency. I felt very appreciated as a customer and I will happily bring my car to you again as well as recommend Professionals to my friends.
Dear Professionals Auto Body,
Returning this postage paid postcard just was not enough to tell you how pleased we were with your repair work on our Chevy Trailblazer.
I few years ago we had to have repair work done on the Trailblazer from a minor accident. We had our local town auto dealership do the repair work. And we were VERY dissatisfied with the finished work.
The time we said if we ever needed body work done again we were going to Professionals Auto Body. During the past ten years or more we have heard so many people complimenting on what a great job your company did on their vehicles.
When our daughter called home “that evening” to tell us she was in an accident while driving our Trailblazer I was so thankful that no one was injured considering the Trailblazer suffered almost $9,000 worth of damages. She also called us back a few minutes later to tell us that there were several tow trucks there and she wanted to know which one she should get. And I told her to let Professionals Auto Body ONLY to touch the Trailblazer.
We received the Trailblazer a few days ago and we were amazed at how incredible the body work was done on the Trailblazer. It looked new again, and the carnation on the front seat added a nice touch too.
We were particularly pleased with the outstanding customer service your company gave to us. Calling us with constant updates on the repair process, even getting us a rental car immediately.
As you already know that word-of-mouth advertising is the best. We have told so many already about your fine auto body service and excellent bodywork we had received and will continue to tell others.
Once again, THANKS for a job well done.
To Brenda and Paula,
I just wanted to thank you for the great work your shop did on my daughter’s vehicle. The Mitsubishi looks show room new. My daughter is very pleased and I feel safe with her driving the vehicle. I’ll be sure to recommend Professionals to the Erie Murrysville Claims Dept.
Thank you again,
Gerard A. Reed
P.S. Brenda, What a great game Saturday, Penn State should be ranked in the top ten this week.
Thanks for all the help you gave us during a trying 3 week period. With 2 cars out of commission at one time it made Zack and I very dependent on one another. Your phone calls about rentals and insurance matters made both of us rest a bit easier.
Tim & Zack Miller
Dawn, Bob & all of the Professionals Staff
Thanks so much for all of your help in the repair of our 2007 Saturn. You all certainly live up to your name – “Professionals”. Your Service all the way around is top notch & can’t be beat. Thank you too for all of your help in dealing with the insurance company & rental company – Thank doesn’t seem like enough!
Your thoughtfulness meant more than words can say.
Thank so much,
Rick & Shelley Hettinger
I want to thank you for your kindness, courtesy, and a job well done! It was a great satisfaction to me, to see a company that really lives up to its claims.
Everyone, Police, Mr. Block (the victim) and you folks have shown me a sense of caring. All this is seldom seen in these days, it certainly warms the heart!
Mildred L. Hepner
A short note to let you know how much I appreciated the Great Service & Attention I received from your staff, especially Dawn! She took care of everything that needed to be done between Erie insurance, Enterprise car rental and keep us posted on an almost daily basis with courtesy calls about the progress of my repairs!
This was the second time I had your company work on my vehicle and have no complaints or any negative to say.
Thank you for all the little perks and I definitely will refer your business.
Last Monday at the intersection of 4th & 5th street I was in an accident. Your tow driver called my work for me, stood with me until AMED come. That was my first accident in 37 years of driving. I was very scared, shaken and in pain.
Your tow driver was wonderful! It’s hard to find strangers who are so kind! Your organization can be very proud of him.
Ron & Crew
I just wanted to thank you for taking a terrible situation and making it a smooth successful outcome! I really appreciate all that you did to get my car repaired!
Just a little gift, to let you know that I have appreciated all your help in getting my van damage repaired.
You truly make an accident a hassle free experience. You do so in such a professional’s manner. I appreciated all the up-dates on my repairs.
The name on the building, speaks for itself.
There are folks who are wealthy and some who are poor, some who are brilliant, and can be a bore.
Some folks are pretty and some only fair. Some who are selfish and some who don’t care. In all my life I’ve met the above, Some I’ve discarded and some I have loved. But those who are “givers” and “do” from the heart. God always sees and sets them apart. These folks are rare but kind hearted and true.
These are the ones EXACTLY like YOU!
Mildred Original Hepner
Dear Brenda, Paula & Gang,
I would like to thank you all for the great job you did on my automobile, all areas of service including going above & beyond in handling the claim, the attention to detail & the great outcome of the repair itself make it a pleasure to do business with you.
You should have an additional check box on your score card for excellent, very good just isn’t enough to describe your customer service.
Your “professional” care exceeds any expectations.
I am writing this in regard to your tow truck driver. Thursday Dec. 23 my other car broke down at the mall. My granddaughter’s and friend had the car to finish up shopping when he came out the car wouldn’t start. I called your towing service, I had your Courtesy Service Card, and your driver met me at the mall in under ½ hour. Your driver figured out it was the battery; they jumped it once and it shut down shortly after. Your driver took the old battery out and put a new one in for me. This man went above and beyond; he was nice, friendly and caring person. He even waited to make sure the car was ok after it started and was running properly before leaving.
This is an example of why I do business with Professionals. You are always treated with respect and have very understanding and caring people working there.
To Ron & Paula and staff,
Just a note of appreciation to you and your excellent staff for the wonderful service I was given at the time of my accident. A special “thanks” must go to Paula for keeping me informed day by day as the work progressed on my truck.
Although the accident only amounted to a dent and scratch, because I had just purchased the truck a week before the accident, it was a major crisis to me.
From the moment I entered your building, I was put at ease by your staff, & given excellent service. Every detail from estimate, car rental to insurance was handled by your staff. The vehicle was returned to me in a very short amount of time & the workmanship was excellent.
It looks like a “brand new truck” Please be assured that in the future I will be more than willing to refer you & your staff to anyone who may need your services.
In closing Thanks Again & God bless you for a “job well done”
I address this letter to “Professionals” because indeed you are Professionals. The service and quality of workmanship offered after a collision on my Sunfire was outstanding.
I am so appreciative that you made an “unpleasant” experience so easy. I anticipated a difficult process and was pleasantly surprised when every detail (insurance, time, rental car, convenience) was taken care of seamlessly and with such care.
Thank you for the wonderful service. Although I hope never to have another unfortunate “incident”; I know the perfect solution is only a phone call away.
Gary L. Wityk
To Paula and the rest of Professionals
My wife Kim and I would personally like to thank for everything you have done. We greatly appreciate what you have done to help us through this emotional hardship. With your help, we have made it through this ordeal.
Thank you so much for being very kind, generous, and helpful towards us as a young family. You made us feel more comfortable through the situation.
You are in our thoughts and prayers every day! Again, thanks you so much!
Matt & Kim Umberly
I am writing this letter as a token of my appreciation to everyone who worked on my Subaru Legacy. I’m so grateful to have my car back and it’s beautiful! As you know, I had extreme difficulty with Nationwide Insurance adjusters and supervisors as well as administrators.
I really appreciated you understanding and cooperation throughout the entire process. I’m hoping I don’t have to have my car repaired in the future, but if I do I will be sure to use Professionals again! Thank you very much and I will be sure to recommend you to all my friends in the future!
I’d like to thank and the men who were so kind, professional and experienced in doing the repairs to my Ford which was recently in your shop after being damaged. The repairs to the front bumper plus all the “little” extras have made my car look nicer and newer.
I’m so glad I chose you guys at Professionals to do the job.
Dear Mr. Perretta
We were victims of a hit and run and didn’t know exactly how to handle the car insurance and repairs. Brenda talked us through the paperwork. Then she worked her magic and got our car in and out of the shop fast! Brenda even made sure we had one of your free loaner cars. What a load off our minds at a stressful time!
The repairs done on my car was superior and the detailing done was better than when I bought it new. The repairs were first rate. It is pleasing to the eyes just to look at our cars body that the bodymen used their artist like skill to restore to its luster.
Our expectations were more than fulfilled; even the owner himself came out to make sure we were satisfied. As a final touch a flower was given to my wife. This made a smile on her face on a rainy day.
We will make sure we recommend you to everyone we know!
Jon & Ruthann Lykens
Dear Mr. Perretta,
I just wanted you to know that from the time I drove onto your lot, I was treated absolutely wonderful, your staff deserves much praise. I have never been anywhere that everyone was so pleasant. From the loaner car you provided that was appreciated to Brenda at the front desk. Your business beats any hands down. And my car looks brand new!
A lifelong customer,
Dear Staff of Professionals Auto Body,
I cannot begin to express my thanks, appreciation and admiration for everyone of you who dealt with my beloved Saturn. You All Did An Outstanding Job! This is the second time I have brought a vehicle to be repaired by you, and (god forbid) it should be a third time, your facility is the only one I would ever consider. I have been signing your praises all over the Altoona area.
My car looks FABULOUS!
Cathy Heresco and her Saturn
Thank you for the absolutely terrific job that was done on my Sundance. Everyone was very courteous and it really made me proud to have brought my car to you. The work done to my car more than met my expectations. I am very impressed. I couldn’t go without saying thank you to everyone involved in working on my car and who talked with me regarding the work being done and insurance. I think you all deserve the best. More than a thank-you. You’re all terrific.
In the busy life and fast pace we live in, we sometimes neglect to simple things like “thank you.”
I recently had my assigned company van, a 1998 Dodge, in your shop for repairs. I must tell you, your entire staff was very accommodating and the final result was excellent. I certainly will have no problem recommending you to friends and business associates; you truly are “Professionals.” Once again, thanks!
Kenneth C. Wyland
Dear folks at Professionals Auto Body,
Thank you very, very much for your excellent service. We appreciate all your efforts to repair our car skillfully & promptly. Dawn was especially helpful-from our initial contact to her regular progress updates.
Our car now looks Showroom Perfect! All your staff is truly remarkable, and deserving your name: “Professionals”. We have been telling all our friends and family about the great service you provided us, and the many perks you provided us.
We will be in soon, and till then, Bless you all.
Bob & Helen Bender
Dear Dawn and all at Professionals,
Thank you for making the collision repair process so smooth for me! The repaired car looks brand new, and I’m so pleased with your work! You made a major worry easily manageable.
Thanks so much!
Everyone at Professionals Auto Body,
I couldn’t be more thankful for all your amazing help and extra effort in making my car look new again!!!!! I could never tell anything happened (either time).
Thank you for being so kind and honest, now a days we need people like you.
Thank you very much!